PLEASE NOTE ALL SALES ARE FINAL.  RETURNS ARE NOT ACCEPTED.

1) We are not responsible for any lost, broken, or damaged items once items have left our warehouse.

2) All lost and damaged claims must be made through the USPS website.

3) USPS policy states that you save your entire damaged package, including the box/envelope, packaging, broken item, etc and bring it to USPS upon request for inspection. If you get a damaged item and throw away anything before you make a claim, you will not be reimbursed by USPS, so save everything.

4) If you are worried about lost, stolen, or damaged items, please be mindful of your shipping choices. Please select to purchase shipping insurance at checkout if package safety is a concern for you.

5) If your package says delivered and is not in your mailbox, check with your postman (or woman) and file a lost package claim with USPS.

Click here to file a claim with USPS.

6) If your package is delivered to the wrong address because you entered the wrong address, you are responsible for paying a second shipping fee to get it to your house. We will not be refunding any orders if you entered the wrong address and do not want to pay shipping a second time to get your order.

7) International Shipping: International orders may be subject to customs duties and taxes imposed by the destination country and vary from country to country.

We are not responsible for these charges. We cannot predict or control these charges, and we do not cover any additional charges imposed by customs or government authorities.

If you refuse a shipment due to duties or taxes, you are responsible for the original shipping charges, any duties, taxes, and/or customs charges that are incurred on the package, and the cost of returning the package to us and in alignment with our refund policy, SubLuna will not refund any of these orders.

We recommend contacting your local customs office for more information on duties, taxes, and customs regulations before placing your order.

Refund Policy: SubLuna will not cancel or refund any orders during update weekend for any reason, due to the high influx of orders.

For any order mistakes, missing or broken skus, please contact us in a timely manner. Items will not be replaced if contacted later than two weeks after shipping date.

SubLuna is not responsible for inventory selling out due to lapse time in communicate until the situation is resolved, meaning that new tracking information is sent.