Privacy policy

Privacy Policy
Effective Date: 1/1/2023
Last Updated: 2/21/2025

SubLuna LLC Privacy Policy

Welcome to SubLuna LLC ("Company," "we," "our," or "us"). Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website ("Site"), purchase our products, or engage with us through other digital and physical interactions.

1. Information We Collect

We may collect the following types of information:

Personal Information: Your name, email address, phone number, billing/shipping addresses, and payment details when you make a purchase.
Non-Personal Information: Browser type, device type, IP address, pages visited, and referring URL.
Cookies & Tracking Technologies: We use cookies, pixels, and other tracking technologies to enhance your experience and analyze website traffic.

2. How We Use Your Information

We use your information for the following purposes:

To process and fulfill orders, including shipping and customer support.
To send transactional emails, promotional emails, and SMS messages with your consent.
To improve website performance, user experience, and product offerings.
To prevent fraudulent transactions and ensure website security.

3. Sharing Your Information

We do not sell your personal information. However, we may share your information with:

Service Providers: Payment processors, shipping partners, and marketing platforms.
Legal Authorities: When required by law or to protect our rights and prevent fraud.

4. Your Rights & Choices

Opt-Out: You can unsubscribe from our emails or SMS marketing at any time by following the instructions in the messages.
Cookies Management: You can adjust cookie preferences through your browser settings.
Access & Deletion: You may request access to or deletion of your personal data by contacting us at [insert email].

5. Security Measures

We implement industry-standard security measures to protect your data. However, no method of transmission is 100% secure, and we cannot guarantee absolute security.